1. Introduction

Welcome to Pirmont ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI-powered travel management platform, and communicate with our AI assistant "Charly" via WhatsApp.

We respect international privacy standards and implement industry best practices to protect your personal data.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

Register for an account or join our waitlist
Subscribe to our services
Communicate with our AI assistant via WhatsApp
Create or manage travel itineraries
Contact us for support
Use our website and platform features

Personal Information

The personal information we collect may include:

Name and contact information (email, phone number, address)
Company/agency information
Account credentials (username, password)
Payment information (processed securely by our payment providers)
Travel preferences, itineraries, and booking history
Passenger information you input into our system
WhatsApp messages and conversations with Charly AI

Automatically Collected Information

When you use our services, we automatically collect certain information:

Device information (IP address, browser type, operating system)
Usage data (pages visited, features used, time spent)
Log data (access times, errors, performance metrics)
Analytics data through web analytics services

3. How We Use Your Information

We use the information we collect for the following purposes:

Provide Services: Deliver our travel management platform, AI assistance, and related features
Process Payments: Handle subscription billing and payment transactions
AI Assistant: Enable Charly to provide personalized travel assistance via WhatsApp
Communication: Send service updates, reminders, security alerts, and support messages
Improve Services: Analyze usage patterns to enhance features and user experience
Security: Detect and prevent fraud, abuse, and security incidents
Legal Compliance: Fulfill legal obligations and enforce our terms
Marketing: Send promotional communications (opt-out available)

4. AI and Automated Decision Making

Our service uses artificial intelligence to provide automated travel assistance through Charly. The AI analyzes your queries, travel data, and context to provide personalized responses and recommendations. While our AI strives for accuracy, automated responses may not always be perfect. Critical travel decisions should be verified with human agents or official sources.

5. WhatsApp Communications

When you communicate with Charly via WhatsApp, your messages are transmitted through WhatsApp Business API and processed by our AI systems. We collect and store:

Message content and conversation history
WhatsApp phone number
Message metadata (timestamps, delivery status)
Media files you share (images, documents, voice messages)

WhatsApp communications are subject to both this Privacy Policy and WhatsApp's own privacy terms. We recommend reviewing WhatsApp's privacy policy at whatsapp.com/legal/privacy-policy.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Essential Cookies: Required for site functionality (authentication, security)
Analytics Cookies: To understand site usage and improve our services

You can control cookies through your browser settings. Disabling essential cookies may limit site functionality.

7. Third-Party Service Providers

We share your information with trusted third-party service providers who assist us in operating our platform:

Cloud Infrastructure: Cloud hosting and storage providers for platform operations and content delivery
Payment Processing: Secure payment processors to handle subscription payments
Communication Services: WhatsApp Business API for Charly AI, email service providers for notifications
Analytics: Web analytics services for website usage analysis
AI Services: Third-party AI providers for natural language processing and machine learning

We work with providers that maintain appropriate security and privacy practices to protect your data.

8. International Data Transfers

Your information may be transferred to and processed in various countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your data at any time by contacting us at privacy@pirmont.com, subject to any legal obligations we may have to retain certain information.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of data in transit (HTTPS/TLS) and at rest
Access controls and authentication requirements
Regular security audits and monitoring
Secure cloud infrastructure with industry-standard protections

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data (subject to legal retention requirements)
Portability: Receive your data in a structured, machine-readable format
Opt-out: Unsubscribe from marketing communications at any time
Restriction: Request limitation of data processing in certain circumstances
Object: Object to processing based on legitimate interests

To exercise these rights, contact us at privacy@pirmont.com. We will respond to your request promptly.

12. Children's Privacy

Our services are not intended for children. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

13. Complaints and Concerns

If you believe your privacy rights have been violated or have concerns about how we handle your personal data, please contact us directly at privacy@pirmont.com. We are committed to resolving any privacy concerns promptly and fairly.

Depending on your location, you may also have the right to lodge a complaint with your local data protection authority or consumer protection agency.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes via email or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Pirmont
Email: privacy@pirmont.com
Legal Contact: legal@pirmont.com
Website: pirmont.com