Last Updated: November 16, 2025
By accessing our website at pirmont.com ("Website"), using our travel management platform, or communicating with our AI assistant via WhatsApp, you agree to be bound by these Terms and Conditions ("Terms") and our Privacy Policy. These Terms constitute a legally binding agreement between you and Pirmont.
If you disagree with any part of these terms, you may not access our services. By using our services, you represent and warrant that you are of legal age to form a binding contract in your jurisdiction.
Pirmont provides AI-powered travel management services designed for travel agencies, including but not limited to:
Our services are provided on a subscription basis to travel agencies and travel professionals. We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice.
To use our services, you must create an account. When creating an account, you agree to:
You are responsible for safeguarding your password. We recommend using a strong, unique password. You agree not to share your account credentials with others. We are not liable for any loss or damage arising from your failure to maintain account security.
Pirmont offers subscription-based access to our platform with various pricing tiers. Subscription fees are billed on a monthly or annual basis depending on your selected plan. Specific pricing and features are detailed on our pricing page.
Payments are processed securely through third-party payment providers. By providing payment information, you authorize us to charge the applicable fees to your chosen payment method. You are responsible for providing current, complete, and accurate payment information.
Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current subscription fee. We will notify you of any price changes in advance.
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will continue to have access to the service until that date. We do not provide refunds for partial subscription periods except as required by law or at our sole discretion. If you cancel, you will not be charged for subsequent billing periods.
We may offer a free trial period for new users. At the end of the trial, your subscription will automatically begin, and you will be charged unless you cancel before the trial ends.
Our AI assistant "Charly" uses artificial intelligence and machine learning to provide automated assistance. You acknowledge and agree that:
Pirmont is not liable for any losses, damages, or issues arising from reliance on AI-generated responses. Always verify critical information with airlines, hotels, tour operators, and official travel authorities.
Our Charly AI assistant operates via WhatsApp Business API. By using this feature, you agree to:
You can opt out of WhatsApp communications at any time by messaging "STOP" or through your account settings. Standard messaging rates from your mobile carrier may apply.
The Pirmont platform, including all content, features, functionality, software, code, designs, graphics, logos, and trademarks, is the exclusive property of Pirmont and is protected by international copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use our services for their intended purpose. You may not:
You retain ownership of all content you create, upload, or input into our platform, including travel itineraries, passenger information, and communications. By using our services, you grant Pirmont a worldwide, non-exclusive license to use, store, process, and display your content solely for the purpose of providing and improving our services.
You represent and warrant that:
You are responsible for backing up your data. While we implement backup procedures, we are not liable for any loss or corruption of your data.
You agree not to use our services to:
Violation of these prohibitions may result in immediate termination of your account and legal action.
Our services may integrate with or contain links to third-party services, websites, and content not owned or controlled by Pirmont. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services.
Your interactions with third parties, including payment processors, cloud providers, and WhatsApp, are governed by their respective terms and policies. We are not liable for any damages or losses related to your dealings with third parties.
While we strive to provide reliable and consistent service, we do not guarantee uninterrupted or error-free operation. Our services may experience:
We are not liable for any downtime, service interruptions, or technical difficulties. We will make commercially reasonable efforts to restore services promptly.
You may terminate your account at any time by canceling your subscription through account settings or by contacting us at support@pirmont.com. Termination takes effect at the end of your current billing period.
We may suspend or terminate your account immediately, without prior notice, if you:
Upon termination, your right to use our services immediately ceases. We may delete your account data in accordance with our data retention policies, though we may retain certain information as required by law or for legitimate business purposes. You may request a copy of your data before termination takes full effect.
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
Pirmont does not warrant that:
No advice or information obtained from Pirmont or through our services shall create any warranty not expressly stated in these Terms.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIRMONT, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR:
Our total liability to you for all claims arising from or related to these Terms or our services shall not exceed the amount you paid to Pirmont in the 12 months preceding the claim.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless Pirmont and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:
Before filing any legal claim, you agree to attempt to resolve disputes informally by contacting us at legal@pirmont.com. We will attempt to resolve disputes through good faith negotiation.
Any disputes that cannot be resolved informally will be resolved in accordance with the applicable laws of your jurisdiction or as otherwise agreed upon by both parties.
Pirmont shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, network infrastructure failures, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while reflecting the original intent.
These Terms, together with our Privacy Policy and any additional agreements you enter into with Pirmont, constitute the entire agreement between you and Pirmont regarding our services and supersede all prior agreements, understandings, and communications, whether written or oral.
We reserve the right to modify these Terms at any time at our sole discretion. We will notify you of any material changes via email or prominent notice on our website. Your continued use of our services after changes take effect constitutes acceptance of the modified Terms.
If you do not agree with the modified Terms, you must stop using our services and cancel your subscription. We recommend reviewing these Terms periodically for updates.
If you have any questions, concerns, or feedback about these Terms, please contact us:
Pirmont
Email: legal@pirmont.com
Support: support@pirmont.com
Website: pirmont.com
